FAQs

SHIPPING TIMES

Most in-stock items will arrive within 1 to 2 business days of ordering. At checkout, you'll see specific delivery times based on your destination. Shipping times are estimated and exact delivery dates cannot be guaranteed.

What should I do if I haven't received my order?

B2B: Please allow two full business days after placing your order. If you have not received it after this time, please call our Customer Service toll-free at 800 726 914 or email us at customerservice@versetparfums.com

How do I place an order?

Visit our website to start browsing our catalog.
Once you've found the product you want, click "Add to Cart." You can continue shopping or click "View Cart" if you already have everything you need; from there you can proceed to checkout.
If you have addresses or payment methods saved in your account, they will automatically appear during the checkout process, making it easier to complete your order. Otherwise, you will have to enter them manually.
Please remember to check all the information carefully.

SHIPPING

Where do you currently ship?

We offer shipping throughout Italy, ensuring our products will arrive wherever you are.

How much does shipping cost?

When you place an order, the website will show you the shipping costs and how much you have left for free shipping.
Enjoy our premium fragrances with clear and affordable shipping costs!

How long does shipping take?

Shipping typically takes 1-2 business days.

What should I do if I have problems with my order?

B2B: If you have any problems with your order, please contact us at customerservice@versetparfums.com or call 800 784 012 for assistance.

Where can I track my order?

Tracking information is not available, as delivery takes 1-2 business days. However, if more time has passed, please contact our customer service and we will track your order for you.

RETURNS

What is your return policy?

Our policy allows returns within 14 calendar days of receiving your order. For more details, please see our Return Policy page.

How can I make a return?

B2B. To initiate a return or exchange, contact our customer service team at servizioclienti@versetparfums.com or call 800 726 914.

What should I do if my order is lost, arrives damaged, or is stolen?

B2B. If your order is lost, damaged, or stolen, please contact our customer service team at servizioclienti@versetparfums.com or call 800 726 914 for assistance.

RETAILERS

How can I become a distributor of Verset products?

To become a Verset distributor, follow these steps:
• Go to the top menu and click on the "Professionals" button.
• Fill out the form with your business details.
• One of our customer service representatives will contact you to complete the registration.
Once registered, you can start enjoying all the benefits of being a Verset distributor.

Do I have to pay to become a distributor?

No, you don't have to Pay. Becoming a distributor is completely free.